Not to be rude, but the suggestions offered totally miss the fact that this is a “you” issue, not a “me” issue. Any solution that requires users to do something different than they do for any other site just highlights the unsatisfactory UX
I’ve used 2 different browsers on both mobile and laptop with the same issues. I’m not an Apple user, so that’s not a fix. I have solved the issue by using the app - which isn’t supported