<p>I don’t think CC needs to tell us how many people are on their tech team. What maybe helpful is if they could give us a list of issues they are going to fix and when they are going to be fixed.</p>
<p>As an example, if they are not going to fix the white background or post # issue, then at least we would know and stop asking for them. </p>
<p>I am in the service business. I find my customers are happier when they know what they can expect and when. </p>
<p>Totally agree. Just be honest with us. Tell us what you plan to address, and what you do NOT plan to address. </p>
<p>I do find it amusing that the last time they did a major upgrade they gave us a white background and there were huge objections so they made the classic color scheme an option. Why in the world did no one remember that when they did this upgrade? </p>
<p>We didn’t have serifs before (did we?), so I am not really expecting them, but I know my dyslexic brother-in-law finds it much, much, much easier to read fonts with serifs.</p>
<p>@moody208</p>
<p>The following (paraphrased from Oldfort) needs to be put on a poster and set up during these meetings:</p>
<p>" What would be helpful is this: We need to give the forum a list of issues that we are going to fix and when those issues are going to be fixed.</p>
<p>As an example, if we are not going to fix the white background or post # issue, then at least we should tell them so the forum members will know and they will stop asking for them.</p>
<p>We are in the service business. We will find that our customers are happier when they know what they can expect and when."</p>
<p>Just a quick update, folks. We’re working with our development teams to organize and prioritize the many suggestions, ideas, and variations that have brought up. We’re also assessing the technical feasibility of each item. So, we don’t yet have absolute lists of “we will do these things” and “we won’t change this, ever.” </p>
<p>Since we don’t have the years of experience with this software that we did with the previous version, we can’t always say what’s trivial and what would take weeks of coding and possibly break other features. </p>
<p>We do have a process in place to work through these items, and soon I expect to see both some early changes and also more specific information on what we’ll be able to address and an approximate time frame. </p>
<p>@moody208 is doing the best with what he has to work with, which so far isn’t much! Stay tuned for updates!</p>
<p>Thank you for posting , Roger. I will be looking forward to your next update…hopefully with more specifics.</p>
<p>@mom2collegekids I can address #4 - the administrators said there is no plan to add a quote button. Their explanation is that people to tend to overuse it, and they don’t want to see a mass of quotes on a page. I don’t think they’re going to budge on that one.</p>
<p>Part of the difficulty is that CC is now working with a vendor, instead of making changes in-house. In some cases, CC is not sure if requests they make are even possible on the new platform. Lenitus is keeping a huge spreadsheet of user and moderator requests, but it’s kind of a rat’s nest right now.</p>
<p>I’m a little frustrated myself, but I guess we’ll just have to be patient.</p>
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<p>I really, really appreciate the explanation. That makes things make a lot more sense. </p>
<p>romani, I should have mentioned that the CC tech people can make SOME changes, but not all.</p>
<p>That makes sense. </p>
<p>I think if we had had that explanation at the beginning, people would’ve been less antsy. I don’t recall seeing anything like it but admittedly I wasn’t able to keep up with multiple threads 
</p>
<p>Issues like white space, spacing, background color, font, etc. can all be addressed by simple style sheet changes. No programming needed.</p>
<p>And we know the PTB can customize the style sheets because they were customized for the current look.</p>
<p>These kind of changes should take days, not months. Assuming changes are going to be made.</p>
<p>After living with these changes for almost 2 weeks, I’ve concluded that some of the changes are positive, but I would go back to CC Classic in a heartbeat if given the chance, largely because I don’t care for the white space. I am holding out hope for improvements suggested by many here, most recently those mentioned by mom2collegekids. What’s really about to push me over the edge today though is the new layout for the nbcnews.com site which debuted this morning. I use that site as my homepage, both at home and at work, and have believed it to be the easiest news page to navigate compared to its competitors. It’s an even more radical re-engineering of a web site than this one. Change - ARGHHHHH…</p>
<p>Please ensure Roger’s message gets out on the other threads, as well.</p>
<p>I figured every requested change had implications for the size and manageability of the whole. And some could affect other features and snowball. That’s big software. But throw a dog s bone, once in a while. As asked, mention a few priorities or what’s being feasibility checked. Thx</p>
<p>This vendor story is making me think that maybe it’s the same people who run studentdoctor. I hate the way that site is laid out and only go there to read a few things and after that I can’t take anymore. I wouldn’t post on that forum if I had to. I wonder if they thought that since forums like that still exist that it’s ok to look like that.</p>
<p>I am still lost as to why we changed all this. Because I can’t access and bookmark school forums anymore I feel out of the loop even though I am signed in. Ugh and sniff…</p>
<p>That’s interesting, Mid. I went on SD when I was applying for my MPH programs and never even got slightly hooked. I never thought it could be because I hated the layout but that makes perfect sense. </p>
<p>crazydog919 mentioned this in a separate thread and I thought I would repost it here:</p>
<p>“Before the upgrade at the bottom of the page there were several buttons where you could filter threads. View most viewed, most replied, view threads from 1 month, 6 months, etc… I think this feature should be brought back.”</p>
<p>I would love to be able to sort as well. I used it often.</p>
<p>I hate this new setup. I can’t figure out how to get the info. I got before as a “lurker.” So I joined, but it didn’t seem to help. I just want to find out more about Barrett and U of Oklahoma for my kid. Can’t seem to get there…</p>
<p>I havent read all the posts, but i absolutely hate the upgrade. I use my ipad and iphone for CC and they have not upgraded the apps, however when you go thru safari to the website, it goes to a semi apo appearance, but you cant see what you are typing because a banner keeps popping up blocking the view. I liked having my favorite threads in one place. The navigation is mot user friendly and i have no idea i
Of the page count of a particular thread. You have to keep hitting the page arrow. Not good!</p>
<p>I still no longer get email notifications at all, and it is selected as an option on my preferences page…</p>
<p>@Roger_Dooley, thank you for responding on this thread and for using a “real human being voice”.</p>
<p>@moody208, I’m sorry that you are unable to give any timeline or explanation. Your “voice” however is way too reminiscent of Hal, and of the canned non response Yahoo Mail gave for days after the site completely crashed in late November/early December. It wasn’t until the (huge) problems were being reported by media, that the Yahoo Mail CEO finally admitted publicly that there had been a major server failure, and not a small maintanance issue. Yahoo should have been much more proactive in giving information to long term customers who had lost every single email and stored folder, and who were frustrated about an inability to recieve days and days of email. The responses Yahoo gave, however were almost word for word the same as those given by moody208, and after a very short period of time those kinds of non responses served mostly to anger their customers. </p>
<p>While these CC changes are minor in the big scheme of things, the lack of an honest, proactive explanation, as simple as the one given by Roger Dooley, has not served CC well. </p>
<p>Just tell your customers the truth. Most people are pretty patient with glitchy problems, as long as they feel that their concerns are really being addressed.</p>