<p>android app?</p>
<p>threads highlighted to show ones we have contributed to?</p>
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<p>This.
Honestly, it felt like you were patting us on the head and saying “Don’t worry children, leave it to the adults to fix. We know what’s right and we don’t need to explain it to you.” Sorry, but your responses just really rubbed me the wrong way. </p>
<p>My recommendation. Let 'em do their work. If you’ve been harmed rather than inconvenienced that’s one thing, but relentlessly complaining probably isn’t going to make non-critical happen any faster. People can only jump so high so fast. </p>
<p>Yes, it’s rotten weather a lot of places, but these guys didn’t do it to you.</p>
<p>Romani- I think you should demand your money back!</p>
<p>Let them do their work? Was their work to make me quit the site? I only got on here again in hopes of seeing some improvement on their “upgrade”. The upgrade was a BIG downgrade.</p>
<p>True MOWC–it’s a free site. Maybe it brought it brought us too much together – just throwing out the conspiracy theory.</p>
<p>Of course it’s a free site. That means we can’t ask for improvements? </p>
<p>Just because it’s free doesn’t mean we’re not their customers. They’re profiting off us- it’s in their best interests to make us happy. </p>
<p>I think the key is “know your audience.” We may be a small proportion of active CC users, but obviously we’re vocal. We’re also smart enough to eventually figure out our workarounds. Some may not have the past experience to understand the is and outs of such a big program change- or that it’s not as simple as just going out and fixing that and then the next thing. Some do. But “know your audience” means knowing we need a bit more than Hal (sorry.) We need to be able to “buy in” to these changes and the delays. That’s all. It’s marketing. Or PR. You really can often satisfy a disgruntled client if you do just enough explaining. Three Bears. Not too much, not too little, just right.</p>
<p>What this reminds me of is when Coke changed the formula.</p>
<p>Romani- it’s your tone that bugs me. I’ve been in the business world a long, long time, and your stuff just wouldn’t fly. Yes, we are all disappointed in the changes to the site. Yes, there have been many suggestions (demands…) for corrections. Yes, some people are technical enough to fix some things for themselves (not me). Yes, we can threaten to storm away.</p>
<p>The bottom line is that we have been more than forthcoming about what bothers us and what we think needs to be fixed. The rollout was not a success- no one is disputing that. No, we haven’t gotten our hands held and warm fuzzy responses from the site owners. We have little insight into what is going on as far as corrections and improvements.</p>
<p>I guess I’m willing to see what happens, maybe spend less time on CC since it’s harder to use and hope that there are marked improvements.</p>
<p>Heavy-handed demands and snarky threats just don’t seem to be getting you anywhere. It just isn’t that earth-shattering of an issue, frankly.</p>
<p>MOWC, you lost me. I see no more “tone” than that of other posters.</p>
<p>For what it’s worth, I have seen many, many forum changes over the years (starting with AOL message boards). Very few reader requests have been honored over the years. The new forum rolls out and people either adapt or leave. I hope it is different this time, especially on biggies like the white background and wasted space, but I’m not holding my breath.</p>
<p>The danger in any situation is when one side starts to turn against itself. Just saying. </p>
<p>Im getting used to some of the changes, but leaving out the option of selecting an avatar, I don’t consider any of the changes to be an improvement.
Especially when some of those changes I actively dislike.</p>
<p>I think we are all being a little hard on @moody208. I am pretty sure he was just the messenger - telling us what he knew or was told to tell us. When the questions continued, Roger who has more knowledge and authority, re-worded the response. We still really don’t have answers to our questions, but I don’t blame @moody208. Guess we all need to sit tight and hope for the best.</p>
<p>The white background should be a minor issue to fix. Even the cheap discussion board I runs has the option for different background settings. I experimented as admin until I found one that was easier to read on multiple viewing devices. </p>
<p>Perhaps this isn’t an option with this software. Otherwise, it probably would have been one of primary fixes, as it seems like most have complained about it. </p>
<p>The font, too. </p>
<p>Well, I’ve missed my virtual friends–I can’t stay on here long without a headache. but EK’s picture is worth the tune in today!</p>
<p>Thank you all for your patience! As promised, I have published an update on the official CC thread below:</p>
<p><a href=“New Year, New Look for College Confidential! - #201 by CC_Sorin - College Confidential Community - College Confidential Forums”>New Year, New Look for College Confidential! - #201 by CC_Sorin - College Confidential Community - College Confidential Forums;
<p>I love my mask. It fits me so well I can poke my eyelashes out the eye holes.</p>
<p>It may be a free site, but those ads keep popping up, advertising the schools we’ve looked into. Hmmm.</p>
<p>I don’t necessarily want to bookmark every thread I look at, but if I do not, the only way to find new posts on my iphone is to scroll through pages & pages of old posts.
I also can’t select threads to be bookmarked on my phone although I can deselect them.
( I clicked on the helpful link moody posted, but not scrolling through to the most recent posts)</p>
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<p>Right, and that’s the problem. I suspect I’m not alone in feeling that I’m being flat-out ignored. And the boilerplate response that I’ve heard far too often – “yes, yes, we’re looking at everything” – is just condescending. </p>
<p>Roger Dooley, good customer service – and yes, we are customers – means COMMUNICATING. FREQUENTLY and REGULARLY. It means being transparent about the process that’s going on. It means being specific about what changes are being considered, and what changes have been ruled out, and why. It means having some kind of estimated timeline, even if you have to revise it. It means being available to frustrated customers, not hiding from them. It means updates with meaningful information in them. It means not going silent, as CC has largely done. It means not insulting our intelligence by trying to convince us that the upgrade is “fantastic” and has been met with “enthusiastic” response, as CC officials tried to tell us the first few days. Please.</p>
<p>Some day this will be a case study at Harvard Business School on how NOT to implement a big change, and how NOT to handle unhappy customers.</p>